JBH LABS
JBH LABS
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    • HOME
    • ABOUT
    • SERVICES
      • PACKAGES
      • CONSULTING
    • INQUIRE
    • POLICIES
  • HOME
  • ABOUT
  • SERVICES
    • PACKAGES
    • CONSULTING
  • INQUIRE
  • POLICIES

FREQUENTLY ASKED QUESTIONS

That won't be necessary, as JBH LABS allows and actually prefers if you do split payments - a deposit before your project is started, and a final payment before it's completed. 


No, I cannot. A single logo isn't enough to build a full brand identity and a full brand identity is needed in order for your business to grow properly. I would recommend that you book the ASPIRE package as it's perfect for newer businesses. 


Depending on when you book, and the service you choose, the overall process could take anywhere from 1 week to 30 working days. Due to other projects and clients, it's imperative that you book in advance to: 


  1. Secure your spot
  2. Receive a proper estimate on when your project will be started and completed.  


POLICIES

Refund + Cancellation Policy

Due to the nature of our services, JBH LABS does NOT offer refunds. Any successful payment made on the client's behalf is non-refundable and is acknowledgement of JBH's policies. In the case of cancellation on the client's behalf, any payment made is still non-refundable.  

Revision Policy

Due to the potential of a difference in vision between JBH LABS and the client, certain packages/services have a set amount of allowed revisions. If the client exceeds these revisions, a fee of $50 will be applied to each following revision. With that being said, JBH offers the client the ability to provide their inspiration at specific stages of the project, which helps lower the chance of needing revisions. 

Process / Turnaround Time

JBH LABS promises to keep in line with the estimated project duration and turnaround time given to the client, however, in the case that scheduling conflicts occur, the client will be notified. Project start time, duration, and completion all depend on the already existing queue of other clientele, but the client will be notified and updated on such concerns. The following are estimated project timelines:


  • Branding: 2-3 weeks
  • Website development: 3-4 weeks
  • Single design services (flyers, business cards, etc.): 1-2 weeks


These are all estimates and are subject to change at any time, depending on client frequency and other factors. *This does not equate to projects consisting of more than one service.*

Other Policies + Disclaimers

All of our other policies will be found in the contract you sign before your project is started. By signing the contract you are acknowledging that you have read and are in agreement with the policies, terms, and conditions found in the contract and on this site.


DISCLAIMER: JBH's policies and contract are set in place for the protection of BOTH the client and JBH LABS. These terms, conditions, and policies are Ito ensure that the client and JBH LABS are completely covered legally.


DISCLAIMER II: JBH does not utilize stolen intellectual property or use stolen ideas in our work. All work will be original and made completely by JBH LABS, or in rare cases utilize assets with commercial usage legally acquired and/or attached. 

Copyright © 2023 JBH LABS - All Rights Reserved.

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